Refund and Returns Policy

Overview

At BreezesMarket, we are committed to ensuring your satisfaction with our products and services. We understand that sometimes, a return or refund may be necessary. This Refund and Returns Policy outlines our procedures for returning products and seeking refunds. Please read this policy carefully, and if you have any questions or concerns, feel free to contact us.

Refund Policy

  1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 3 days of receiving the item. We will arrange for a replacement or issue a refund. To initiate a return, please provide clear photos of the damaged or defective product and its packaging.

  2. Product Not as Described: If the product you received is significantly different from its description on our website, you may be eligible for a refund. Contact us within 3 days of receiving the item and provide clear evidence of the discrepancy.

  3. Change of Mind: We understand that sometimes, you may change your mind about a purchase. In such cases, you may return the product within 3 days of receiving it. The product must be in its original condition and packaging. The cost of return shipping is the responsibility of the customer.

  4. Refunds Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment. Refunds may take a few business days to appear on your statement, depending on your financial institution.

Returns Policy

  1. Contact Us: Before returning any product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Products returned without an RMA may not be accepted.

  2. Return Address: You will be provided with the return shipping address along with your RMA. Please ensure that the product is securely packaged to prevent damage during transit.

  3. Condition of Returned Products: The product must be in its original, unused, and undamaged condition, with all original tags, labels, and packaging. Any product that shows signs of wear or damage may not be eligible for a refund or return.

  4. Return Shipping: Unless the return is due to a damaged or defective product, the customer is responsible for return shipping costs.

  5. Exclusions: Certain items, such as perishable goods, intimate or sanitary products, and digital downloads, may not be eligible for returns or refunds. Please check the product description for any specific return restrictions.

Exchanges and Shipping Returns Policy

At BreezesMarket, we want to make sure that your shopping experience is as hassle-free and convenient as possible. If you need to exchange a product or return it for any reason, please follow the guidelines outlined in our Exchanges and Shipping Returns Policy. We are committed to addressing your needs promptly and effectively.

Exchanges

  1. Product Exchange: If you received a product that is damaged, defective, or not as described, we are happy to exchange it for the same item, provided it is in stock. Please contact us within 3 days of receiving the item to initiate the exchange process.

  2. Exchanging for a Different Product: If you wish to exchange the product for a different item, please follow our return process (outlined in the Refund and Returns Policy) and place a new order for the desired item on our website.

Shipping Returns

  1. Initiating a Return: To return a product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Products returned without an RMA may not be accepted.

  2. Return Eligibility: Products must be returned within 3 days of receiving them. The product must be in its original, unused, and undamaged condition, with all original tags, labels, and packaging. Any product showing signs of wear or damage may not be eligible for a refund or return.

  3. Return Shipping: Unless the return is due to a damaged or defective product, the customer is responsible for return shipping costs. We recommend using a trackable and insured shipping method to ensure your return is received by us.

  4. Return Address: You will be provided with the return shipping address along with your RMA. Please ensure that the product is securely packaged to prevent damage during transit.

  5. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

Exclusions

Certain items, such as perishable goods, intimate or sanitary products, and digital downloads, may not be eligible for exchanges or returns. Please review the product description for specific return restrictions.

Cancellation Policy

If you wish to cancel an order that has not yet shipped, we will process the cancellation and issue a full refund. If the order has already shipped, our standard refund and return policy will apply.

BreezesMarket reserves the right to modify this Exchanges and Shipping Returns Policy at our discretion. Please check our website for the most up-to-date policy. We aim to provide a straightforward and efficient exchange and return process to ensure your satisfaction with our products and services. Thank you for choosing BreezesMarket.

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will process the cancellation and issue a full refund. If the order has already shipped, our standard refund and return policy will apply.

BreezesMarket reserves the right to amend this Refund and Returns Policy at our discretion. Please check our website for the most up-to-date policy. We are committed to providing a smooth and transparent return and refund process to ensure your satisfaction with our products and services. Thank you for choosing BreezesMarket.

Need help?

Contact us at support@breezesmarket.com for questions related to refunds and returns.