At BreezesMarket, we understand that receiving a damaged order can be disappointing, and we sincerely apologize for any inconvenience this may have caused. Rest assured, we are committed to making things right.
If you find that your order has arrived damaged, please follow these steps:
Contact Us Immediately: Reach out to our customer support team via email or phone as soon as you discover the issue. Provide clear details about the damage, and include any relevant photos if possible.
Assessment and Resolution: Our team will promptly assess the situation. If the damage is determined to be our mistake, we will take full responsibility. In such cases, we will replace the damaged product free of charge.
Return Process (if applicable): Depending on the circumstances, we may request you to return the damaged item. We will guide you through the return process and cover any associated shipping costs.
Timely Resolution: We understand the importance of resolving such matters promptly. Rest assured, we will work diligently to address the issue and ensure your satisfaction.
BreezesMarket values your trust, and we are dedicated to providing a fair and transparent resolution if your order arrives damaged. Our goal is to make your shopping experience with us as smooth as possible. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We appreciate your understanding and cooperation.
Thank you for choosing BreezesMarket.